Returns and Refunds

Right of withdrawal/cancellation
If you have changed your mind after placing an order on Chicco.in and you no longer wish to purchase the products ordered but not yet dispatched, you have the right to withdraw/cancel your order within [2] days of placing such order.

Contact our Customer Service, keeping the code of the order you have placed at hand; one of our operators will support you for every withdrawal operation or send an email to the email address chicco@xlretail.in.

Returns

If you need to make a return of the goods received, please contact our Customer Service while providing the relevant order code: we will verify the incident and the existence and eligibility of the necessary conditions to open a return procedure in respect of the product in your name. Shipping costs are charged to the customer.

The seller offers the possibility to collect the product via an express courier, directly at the address indicated by the customer, with a cost of INR 99, which will be deducted from the total amount of the refund. However, there will be no charge if Free delivery was applicable on the original Order.

Certain Items are not eligible for returns/exchange. Please check in theProduct description page in “Shipping and Returns” section. Please verify the return policy for products prior to placing your order to avoid any inconvenience.

Return of products will be subject to the same being handed over to our logistics service provider in its original packing and condition with original tags intact and should not be damaged or used in any form or manner. Our endeavour will be to process such requests within [7] days of receipt of such product.

All requests for return of products purchased online must be processed via online platform only and cannot be returned/replaced through our physical stores.

Refunds


The refund procedure is opened immediately by Customer Service as soon as you make the return in accordance with the above conditions. The refund is usually made with the same method you used for the payment: for example, if you used the bank transfer, you will be credited with an amount equal to what you spent.

The refund usually takes place within 7 working days from the receipt of returned products in the Seller’s warehouse . In case of Cash on Delivery: You need to add your bank account details to your account on Chicco.in and the refund will be credited directly to your bank account.

For more information on the right of withdrawal, returns and refunds, read the Conditions of sale .

Contact us


Have you bought a pacifier, a bouncer , a bottle warmer ? Whatever item you have chosen, Chicco Customer Service is at your disposal.

For any doubts or problems, we will give you all the necessary assistance and support.

Chicco.in Customer Service Contact your customer service Chicco.in if you want information on purchases, on the status of shipments, on withdrawals, returns, refunds and on exchanges.

Customer Care number – 87921 73284
E-mail - chicco@xlretail.in
Monday to Friday (excluding holidays) from 09:30 to 17:30

Chicco-Artsana Customer Service
For any other type of request, please contact Chicco-Artsana Customer
Service
Call - 1800 102 6702
E-mail – support@chicco.in
Monday to Friday (excluding holidays) from 09:30 to 17:30