having its registered offices at SY no. 115, Kempegowda Main Road, Kithiganur, K R Puram, Bangalore East – 560036, Karnataka, India. Who presently are responsible for fulfillment of all the orders placed through the
Site. (Hereafter, Artsana S.p.A., AIPL and XL Retail are collectively referred "We/Us").
We are fully committed to protect the privacy of the users of the Site and to that end, this Policy is intended to provide full and complete disclosure on the policy and practices followed by us in relation to such information/data. This Policy mainly governs the information that is collected through the Site, the use and role of cookies on the Site and the extant security measures to protect the information collected/processed through the Site; however, this Policy does not govern the collection/processing of information by XL Retail, its parent/subsidiaries/associated companies/representatives through any other means i.e. other than through this Site.
This Policy is subject to change without prior notice and You are requested to check these regularly from time to time. Your use of our Site will be deemed an acceptance of the Policy existing at that time.
The information collected by Us could be of following kinds:
As a result of the above, You may provide us with information and data including sensitive personal information, such as your name, e-mail and postal addresses, phone number(s), credit/debit card/other payment instrument details/information (except for any PIN/passwords), similar information about persons to whom You may have ordered deliveries to, IP addresses, details about interest in our Products/services, preferences and inclinations in relation to our Products/services, feedback, etc. We may maintain a record of such information and data in accordance with this Policy and applicable law.
This Policy refers to all such information as the 'User Information'. It’s Your choice to provide Us the information and You may at any time delete the User Information provided by You, or request Us to delete such information on your behalf.
The main use of User Information is to allow You to access the Site/Platform, its features. In addition to this, we may use the User Information for the following purposes:
By providing or sharing with Us any Information on or through the Site/Platform, You understand, consent and acknowledge that We collect, store and process User Information (including any sensitive personal information) only for lawful purposes in connection with use of the Site/Platform by You in relation to the Products/services offered by Us.
You will have the right to review the User Information you had provided to Us and ensure that any personal information or sensitive personal data or information found to be inaccurate or deficient shall be corrected or amended as feasible and as soon as possible; provided that We shall not be responsible at any time for the authenticity of the personal information or sensitive personal data or information supplied by You.
Prior to the collection of User Information including any sensitive personal data or information, We provide You an option to not provide such data or information sought to be collected. You shall, at any time while availing our Products/services or accessing or using the Site/Platform, also have an option to withdraw in writing your consent given earlier to Us. In the event You not providing or later on withdrawing Your consent, We shall have the option not to provide You our Products/services and right to access/use the Site/Platform for which the said information was sought.
We follow and adopt generally accepted standards and reasonable security procedures in accordance with Indian laws for the protection and prevention of unauthorized use or disclosure of User Information.
This Site factors all commercially reasonable procedures/safety features to maintain the confidentiality of User Information and prevent unwarranted misuse. We cannot guarantee the security of User Information thus User Information on this Site constitutes your acceptance of this risk, and by posting/sharing of User Information, You irrevocably waive any right to seek legal relief from this Site/Us due to any unauthorized/illegal third party misuse of User information.
We are the recipient of all the User Information posted in this Site. We may enable access of the Users' information to our associated entities/joint ventures/agents or third parties for the purposes of the services provided by them or for any other business-related activity undertaken by them on our behalf, in connection with the Products/services offered by Us.
The User Information can also be disclosed by Us if required under the applicable laws including reasonably necessary disclosure in pursuance of any court orders/directions, or other legal process. Such disclosure of User Information may be made to government/law enforcement offices, private party right owners, or others in the good faith belief that the disclosure is reasonably necessary to: enforce this Policy; protect the rights, property or personal safety of our Users or the general public; prevent any illegal or unethical activity/suspected fraud. Disclosure may also be made to Government agencies, on their request, for purposes of verification of identity, or for prevention, detection, investigation including cyber incidents, prosecution, and punishment of offences.
The Site/Platform may provide or contain links to other website/s that may elicit/collect identifiable user information from/concerning You. We shall not be responsible for the privacy practices or safety of any such information shared by You on/with such third-party websites or their content; and You are advised to make yourself independently aware of the risks associated with accessing or use of such websites and any information shared with them.
This Policy is subject to and governed in accordance with the laws of India.
Any dispute in relation to or arising out of the applicability, interpretation, execution, or which in any way is related to this Policy, shall be subject to the exclusive jurisdiction of the Indian Courts in [Gurgaon, Haryana].
We shall endeavor to address any discrepancies and grievances raised by You with respect to the processing, use or sharing of User Information expeditiously and in a time bound manner within 1 month from the date of receipt of your grievance, which should be raised with the Grievance Officer mentioned below.
In terms of the Information Technology Act, 2000 and Rules made thereunder, the name and contact details of the Grievance Officer are provided below:
Address: Artsana India Private Limited, 7 th Floor, Paras Twin Towers, Golf
Course Road, Sector 54, Gurgaon – 1222002, Haryana, India.
Phone: 1800 102 6702
Time: Mon – Fri 9:30 am to 5:30 pm.